Built for brands.
Built for people.
Better for customers.
We’re a new kind of customer experience partner built on shared success. Our teams feel in-house, deliver better support, and create real long-term value.
Embedded CX teams. Elevated customer experiences. Better results.
Why Choose Us
We share 50% of our profits with the people who serve your customers. High-performing teams that have ownership, deliver exceptional service, and operate as a seamless extension of your brand.
50% Profit Sharing
We share half our profits with the CX teams who support your customers. That alignment leads to higher retention, better quality, and true ownership.
Embedded Support Teams
Your agents, tools, workflows, tone. We operate as a direct extension of your team.
Premium Talent
Highly skilled CX specialists, trained in your brand, culture, and product.
Seamless Integration
Your team becomes an extension of your brand. Fully embedded in your tools, processes, and culture from day one.
Scalable Model
From flexible hourly support to strategic CX leadership. Grow your customer experience capabilities as your business scales.
AI-Enhanced Support (Advanced Tiers)
Automation, predictive metrics, and performance insights that level up your customer experience.
A customer experience model built for high-growth brands.
Traditional BPOs chase volume. In-house hiring is slow and expensive. ExtensionCX gives you a high-performing, ethical customer team that feels in-house and scales with you.
Choose Your Solution
From flexible customer support to strategic CX leadership with AI optimization. We have the right solution for your growth stage
StarterCX
Flexible frontline support for growing brands.
- Fast onboarding
- Multi-channel support
- Only pay for what you use
EmbeddedCX Team
Your dedicated CX team, trained, managed, and aligned with your operations.
- Quality assurance program
- Dedicated success manager
- AI-powered insights
Fractional CXO Engine
CX leadership + a fully managed team, giving you strategy, execution, and continuous improvement end-to-end.
- CX roadmap
- AI implementation
- Executive-level reporting
How It Works
From discovery to optimization, we make building your CX team simple and effective
Discovery & Strategy
We learn your brand, tone, and customer needs. Advanced tiers include AI + automation planning and metrics frameworks.
Team Building
We train, and prepare a team aligned with your workflows and culture.
Integration & Setup
Embedded in your tools, macros, and processes. Dashboards configured for insight-rich reporting.
Launch & Optimize
Go live with continuous QA, feedback loops, and CX improvement.
Ready to create exceptional customer experiences?
Let’s build a customer team that feels truly yours, and performs better than anything you’ve tried before.
Book a Consultation