Shared success.
Real impact.
When the people serving your customers share in the value they create, everyone wins: higher retention, better service, and stronger long-term outcomes.
Employee-Owned, Profit-Sharing Model
ExtensionCX is an employee-owned customer experience partner. Every team member across the United States, Canada, and the Philippines participates in a 50% profit-sharing model tied directly to the work they deliver.
When your customers have great experiences, our teams benefit directly. That alignment creates exceptional performance, dramatically lower turnover, and a level of ownership that traditional outsourcing models simply can't match.
The result? Teams that care deeply about your brand stay longer and consistently deliver outstanding customer experiences.
Results That Matter
Our ethical approach doesn't just feel good; it delivers exceptional outcomes.
Team Retention Rate
Compared to a 60% industry average, your team stays longer, learns faster, and performs better.
Average CSAT
Consistently high satisfaction driven by engaged, invested team members.
Faster Resolution
Profit-sharing teams resolve issues faster than traditional BPO models, resulting in happier customers and smoother operations.
Cost Savings
Through lower turnover, resulting in fewer retraining cycles and higher long-term efficiency.
Better for Everyone
When we invest in people through fair compensation and profit-sharing, everyone wins. Your customers get better experiences, our teams build meaningful careers, and your business grows sustainably.